I came to this site hoping to switch my online casino, as my previous choice was lacking. I opted for a first deposit bonus of 100% and deposited 5 euros, but did not receive the bonus. When I reached out to customer support, my frustration began. They blamed me for not using the bonus link and abruptly ended the chat when I tried to contest this. After taking screenshots, I returned to the chat only to be met by the same representative. I shared my evidence, but was told that my payment method wasn’t eligible for the bonus. I pointed out that this seemed to be hidden in the terms, which I had read thoroughly. Their response was dismissive, ending with a curt “good night” before shutting down the chat. If they treat new customers this way over a small amount, I worry about how they’d handle larger winnings. This experience has left me doubting their reliability and customer care.
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