Review Time
Please read this carefully! Many of the positive reviews here seem suspiciously bought (fake). No online casino has over 4500 positive reviews. It’s concerning that negative reviews are often from those whose first language isn’t English. This casino provides nice games until you win more than 1K, then the trouble starts. It took me over a month to get my winnings after numerous checks. They seem to hope you give up trying to get your money back. If I hadn’t provided extensive private information, I wouldn’t have received my payouts. After contacting the local gaming commission, they finally processed my withdrawal. Beware, as they operate in areas without proper licensing, meaning you may have no recourse if things go wrong. There are plenty of other casinos that pay out promptly, so I suggest looking elsewhere.
I visited this site hoping to switch my online casino, as my previous choice was lacking. I decided to try this platform with a first deposit bonus of 100%. I deposited 5 euros, but didn’t receive the bonus. I contacted customer support, and this is where my frustration began. They blamed me for not following the bonus link, then abruptly ended the chat when I tried to contest it. After taking screenshots, I rejoined the chat only to find myself speaking with the same representative. I shared my screenshots, but was told that the bonus doesn’t apply to my payment method. I pointed out that this seemed to be hidden in the terms, which I had read thoroughly. Their response was dismissive, ending with a curt “good night” before shutting down the chat. If they treat new customers this way over a small amount, I can’t help but worry about how they’d handle larger winnings. This experience has left me questioning their reliability and customer care.
I came to this site hoping to switch my online casino, as my previous choice was lacking. I opted for a first deposit bonus of 100% and deposited 5 euros, but did not receive the bonus. When I reached out to customer support, my frustration began. They blamed me for not using the bonus link and abruptly ended the chat when I tried to contest this. After taking screenshots, I returned to the chat only to be met by the same representative. I shared my evidence, but was told that my payment method wasn’t eligible for the bonus. I pointed out that this seemed to be hidden in the terms, which I had read thoroughly. Their response was dismissive, ending with a curt “good night” before shutting down the chat. If they treat new customers this way over a small amount, I worry about how they’d handle larger winnings. This experience has left me doubting their reliability and customer care.
I’ve played on several sites, and I was pleasantly surprised by my first withdrawal experience here. I initially thought it would be difficult. After losing a few hundred, I won a couple of thousand and withdrew. They were thorough with verification, but I was worried they would delay my withdrawal. I was wrong. Great site!
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