I visited this site hoping to switch my online casino, as my previous choice was lacking. I decided to try this platform with a first deposit bonus of 100%. I deposited 5 euros, but didn’t receive the bonus. I contacted customer support, and this is where my frustration began. They blamed me for not following the bonus link, then abruptly ended the chat when I tried to contest it. After taking screenshots, I rejoined the chat only to find myself speaking with the same representative. I shared my screenshots, but was told that the bonus doesn’t apply to my payment method. I pointed out that this seemed to be hidden in the terms, which I had read thoroughly. Their response was dismissive, ending with a curt “good night” before shutting down the chat. If they treat new customers this way over a small amount, I can’t help but worry about how they’d handle larger winnings. This experience has left me questioning their reliability and customer care.
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