Do not insure with them! Awful. Stressful. Despicable!
They pass you between departments.
We had a bump and the third party sent 3 letters to them about the claim and they did not respond. They only responded after I queried something. The third party were not given our details and we were not told there was even a claim open.
To be fair to the people that dealt with my complaints in chat and the complaints team they have been very good BUT I shouldn’t have to raise a complaint to get treated with good customer service!!
Stay away - they might be a few £ cheaper but there is a reason for that!!
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