Please be aware - this feels like fraud. All the positive reviews here look like Al-generated messages, which makes the situation even more concerning.
Unfortunately, it also seems like Vodafone may be selling customer details. We received a call from someone claiming to be from Vodafone, saying that as loyal customers we were eligible for a special offer. They proposed putting our two private numbers and one business number under one scheme, which sounded more manageable.
We were promised a significant discount, with a total monthly payment of only £60 for all three numbers.
However, just one month later, we received a bill from Vodafone for £202 covering six numbers — something we never agreed to. This is completely unacceptable and very disappointing.
We feel misled and extremely frustrated with this experience. We expect a clear explanation and immediate resolution.
Regard your reply there is team who always make customer white until they will give up. Only written emails can be done and third part involvement!
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Onecom is the UK’s leading provider of business communications and IT Services, with over 20 years of industry experience. Operating from regional offices across the UK, we manage nearly 100,000 business organisations, delivering IT services and unified solutions across fixed-line voice, contact centre, connectivity, and managed cloud to some of the UK’s most dynamic companies. Our expertise is recognised through numerous accolades, including the ‘Best Enterprise Contact Centre Solution’ at the Comms National Awards, Five9 EMEA Partner of the Year for the second consecutive year, Zoom EMEA Innovation Partner of the Year and Vodafone Strategic Partner of the Year for the last fourteen years.See more
