POOR WIFI / PHONE LINE AND POOR CUSTOMER SERVICE.
Don’t bother signing with them. A salesman named Satty will promise you the world, but if you have an issue he is nowhere to be found. I regret the day I fell for his lies. He must have calls X10 times to try and get us to join. 1st red flag.
We’ve been with them for 3 months and have three of our companies with them. In that short time we’ve had hundreds of issues. The broadband has been poor since day one and they still haven’t fixed it. It’s a disgrace. We had to close one of our stores for 3 days, because everything was down. They simply don’t care.
They clearly don’t care how this affects your business. Phone lines constantly drop out and the WiFi is shockingly poor — you can’t even watch anything without problems. Having to beg for the service you pay for is embarrassing.
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Onecom is the UK’s leading provider of business communications and IT Services, with over 20 years of industry experience. Operating from regional offices across the UK, we manage nearly 100,000 business organisations, delivering IT services and unified solutions across fixed-line voice, contact centre, connectivity, and managed cloud to some of the UK’s most dynamic companies. Our expertise is recognised through numerous accolades, including the ‘Best Enterprise Contact Centre Solution’ at the Comms National Awards, Five9 EMEA Partner of the Year for the second consecutive year, Zoom EMEA Innovation Partner of the Year and Vodafone Strategic Partner of the Year for the last fourteen years.See more
