Lessons Learned: 1) Make sure you watch the technicians from start to finish to make sure the work is completed. 2) Make sure that what you are paying for is exactly what needs to be done. Do not let them sale you products. 3) Do not sign up for the Comfort Club membership. It’s a year minimum obligation for them not to honor the commitment. 4) Ask for an experienced technician. The average age for the 3 that came to my house was 22. My truth: My AC had cutoff as a result of a clogged drain. There was mold growing in my system. I was shown the picture by the first technician. You would think that’s what they would clean up. No. Left the mold all in my system after paying $523. But now instead of a slight smell in my bathroom, after the technician left I have a smell permeated all over my house. So I call the company back within the 30 day timeframe. The second technician comes out and show me pictures of the same mold in my system. If a company comes to your house, the professional thing to do, is actually address the issue. Charge the customer if you have to, but address the actual issue. The company charged me another $129, after paying $523, just for the technician to come out to tell exactly what the other technician did. Ok. Then clean the system. They wanted to sell my some UV light that would kill the mold. I am not an AC tech, but common sense would tell someone you have to clean it first. The technician told me that this $1200 UV light will disintegrate the mold. They want to make me another appointment. Ok. But why would I pay for a technician to tell me the exact same thing the other did. I can actually show paperwork if you DM me. The way the technician presented the package was like they were going to clean up the system, I got the number 2 package. Apparently, I only paid for the drain line cleaning which was over $300. But for each items the rest of the number 2 package is $300 each! Clean/adjust, de-ice, timer, breaker, uv bulb, flame sensor, pilot, clean/adjust filter, clean/adjust evaporator coil, clean/adjust fins…on and on. That’s the number 2 package. There are 10 different ones. This company is money hungry. You really don’t care about people’s AC system. How can you in good conscience, leave mold to permeate the air in someone’s home? Update: I got a call from the Operations Manager. He said had I got the Coil Scrubber for $1100, they would have cleaned my system. You be the judge about that.-Day 2 of 365, I am still having to pay them, one review from a Cybersecurity Engineer.
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