This place is a JOKE. First, you have a 'contract' and you're supposed to get a maintenance check twice a year. Good luck. It's October and I haven't had a single one. Second, they don't seem to have a grasp of the word 'schedule.' Twice I've been scheduled and...wait for it...nothing. Called them and they said they called to reschedule. NOPE! My phone is glued to me. No one called and they also said my part just came in today (the day of the repair appointment). Well, then why have they been calling since last Monday to schedule the repair? And let's not leave out the part that the last technician who 'fixed' my air conditioner put the compressor in UPSIDE DOWN. Don't waste your time or money with this unstructured organization.
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