Replacement HVAC system for new houseIn May, I had One Hour come to my home to install a new heat pump/AC system, and their partner company, Benjamin Franklin, was contracted with them to also replace a water heater at the same time. I have no serious problems with pricing or the customer service before the appointment or the actual technicians performing the service afterwards.The problem was, after the work was completed. They had to come back a few days later to finish making things up to code. Cool, no problem. Then after that, the work was complete and I was told that the company would be in touch for any remaining steps that needed to be completed, or to follow up on a few questions that I had that the techs couldn't answer.A week passes, I have heard nothing. I then spend several hours a week attempting to call or email or contact via their appointment request system on their website, just to have someone confirm everything is done, in addition to answer questions about the system they installed.In the strange occurrence that someone actually picks up their phone (which is about once a month, with several attempts per week during normal business hours), they take my information and promise follow up, only to never be heard from again.Weeks have now turned into FOUR MONTHS. I admit I stopped trying for about 2-3 weeks, but I tried again today, only to be told my address isn't in their service area and they can't help me. They INSTALLED the device. And I'm not in their area.I give up. This company is not worth your time or money. I left a review on google, and someone responded to it asking me to call them. I'll let anyone reading this guess the result of that call.D.S.(Near Baltimore, MD)
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