onehourheatandair.com

FROM ONE HOUR TO FOUR DAYS

FROM ONE HOUR TO FOUR DAYSTL/DR: Went four days without air conditioning that was finally fixed on Monday late afternoonWhere to begin? I guess I should say that I looked at review for this place on Apple and it had 5 stars, which is why I picked it. That was a HUGE mistake. Here is what happened:THURSDAYOn Thursday night my AC started making weird noises and eventually just quit working. That night I called this company and was told they would be out the next day. Bear in mind this place is called "One Hour" air conditioning so I'm thinking they would be out early in the morning. FRIDAYAbout 2:30pm, after all day without AC, the technician shows up. He seems like a nice person and he begins troubleshooting. After a couple of hours he determines the cause is a fan that has broken in the intake unit in the attic. We talk price and come to an agreement. Then, after about 20 minutes, he tells me that the part he needs for the unit, because it is a 13 year old unit, is at a supplier. Here is where the fun begins. The supplier is only open until 4:30pm (It's 4:00pm now) and it's across Houston. There is NO way that is going to happen. Knowing I can't be without AC for several days in record heat, I ask how much to replace the entire unit. He calls a "manager" (sales guy) and we talk about replacing the entire thing which turns out to be cost prohibitive because Bidennomics has killed our savings. I assess the situation and say that I'll wait until Monday then for them to fix the unit and figure something out. Then he tells me I have to pay in advance and I get billed $2,845.00 for the cost of the part, fixing the unit on Monday, and their "maintenance plan". He assures me that he will get the part first thing Monday morning and will "do his best" to be here early Monday morning.He departs and I'm left to figure out a way to keep my two kids, my wife, and myself cool until Monday. Off to Home Depot we go! I went to get some cooling units and, knowing nothing about portable cooling, wound up getting three Hessaire portable evaporator units. DO NOT GET THESE UNITS FOR YOUR HOUSE. They do not cool your home, require constant filling up with water, and are mostly for outdoor "light" cooling. So, naturally, I had to return these.Next, I bought three LG Portable Air Conditioners. They are really good units and, in smaller spaces, would probably be great. They did manage to make three rooms in our house livable (but pretty warm in the afternoon).SATURDAYWe sweat a lot and my wife was not in the greatest of moods due to the heat. The kids took it pretty well. SUNDAYNow we are all surly since we have been three days without AC and everybody is just done with this stuff. MONDAYThank God! Monday finally rolls around. We are SO ready to get our AC back. I get up early to do some work and patiently wait for the call from "One Hour" air conditioning. And wait. And wait. And wait. No call. Around 8:45am, I call in and ask for an ETA. They tell me the part "needs to be ordered" and they don't have an estimate since dispatch isn't in the office yet. I ask them to call me back. They say they will.Around 11:00am, I call back and ask for an ETA. They tell me that the part is "ordered" and they will call me back with a time. They never called back.Around 12:00pm, I call again and ask for an ETA but now the person tells me that I have to understand "they have a process" and it just "takes time". I told him that I am officially pissed off and to let me talk to a manager. I talk to the manager and the manager promises to call me back with an ETA.Finally, around 1:45pm I call back and tell the first guy to just let me talk to the manager. The manager looks up my information and tells me the part is "ordered" and they will update me when they have more information. I then proceed to tell them everything that has happened and they say, get this, "It sounds like you aren't getting good customer service." I'm not joking. They actually said those words. I couldn't help but just laugh and say, "No s**t. That's the understatement of the year." This person ALSO promises to call me back and I tell him that I have a $20 bet with my wife that he won't call me back. Believe it or not, he actually does call me back around 2:45pm only to tell me the part is "in" and they will be out "sometime today". Seriously, you can't make this stuff up. After all that happened he said they would be out "sometime today" to fix the AC that had been out since Friday. Again, I just had to laugh. It is currently 3:09pm and I am sweating in my office typing up this review while waiting for "One Hour" air conditioning to come fix my AC after four days. Don't walk. RUN AWAY from this company.

Date of experience: Jul 31, 2023