My 77-year-old mother was receiving excellent care at a clinic in Washington before the company was acquired. She was in great shape and good spirits, with easy access to her appointments and medications. However, after the takeover, everything changed for the worse. It's nearly impossible to contact anyone, including her doctor or anyone who understands her health situation. We've faced several medication crises where prescriptions were not submitted, leaving us unable to fill them. Referrals have been sent to incorrect locations, making it extremely difficult to get the help we need. My mother is unable to navigate apps or spend hours on the phone trying to connect with someone. Her mental and physical health has significantly declined. The company should be thoroughly embarrassed by this situation. We spent countless days trying to get assistance, only to receive multiple calls daily about insurance assessments instead of support for her health needs. It's utterly appalling.
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