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On October 24

On October 24, 2025, amidst screens and promises, I placed Order #12393 for an Iceriver AE3 – 2 GH/s. Four days later, on October 27, I fulfilled my part of the agreement, paying the first installment of US$ 1,681.14 in BTC.When the market turned and uncertainty knocked on the door, I still acted in good faith: on November 5 at 13:36, I sent an additional deposit of 0.00838001 BTC (short hash 9d0e07…e7f4d6, address bc1qkj84…aj74yt).It wasn’t just money — it was trust, paid in advance.Days passed, and the story diverged:On one side, I was told that Order #11729 (Iceriver AE3 – 600 MH/s) would be ready for installation on November 15.On the other, Order #12393 kept slipping down the calendar — not before November 23, possibly not until December.A machine that doesn’t run doesn’t pay the bills, and revenue that never starts doesn’t cover installments.To make things more complicated, two withdrawals were left pending — one of them over US$ 2,000, stuck in limbo: no processing, no TXID, no timeline.So I stopped and added up the story, in numbers — because transparency is also written in digits:US$ 1,681.14 — the installment for Order #12393, for a machine never installed;~US$ 877.42 — the good-faith deposit (0.00838001 BTC), calculated using the platform’s own rate;> US$ 2,000 — a pending withdrawal with no TXID.That’s over US$ 4,558 immobilized, not counting the second pending withdrawal, which exists only in the company’s internal records.Requested ActionsWhat I’m asking for isn’t extraordinary — it’s simply consistent with the facts and good faith already demonstrated:Proceed with the installation of Order #11729 on November 15, as promised, using my good-faith deposit as credit toward the provisioning/hosting costs of that ASIC.Immediately cancel Order #12393, which was never installed, and refund in full the US$ 1,681.14 installment, in BTC, via the same payment method.Update the status of both pending withdrawals, specifying:The reason for the delay;The expected completion time (ETA);And, once processed, the corresponding TXIDs.Waive any cancellation, storage, or restocking fees, since there was no installation, no hashrate, and no service provided for Order #12393.Closing StatementI’m not asking for privilege — only for consistency and fairness.Every transaction, every deposit, every message exchanged represents a record of trust, and honoring that trust requires transparency, accountability, and reciprocity.

Date of experience: Nov 10, 2025