I purchased the Boy Is Mine VIP package that included several merchandise items (shirt, poster, journal, tote bag) none of which have been delivered. Before and after the event, I have received multiple form emails stating that the items would be sent, but no actual follow-through. It has now been almost three weeks since the show and nothing has arrived.For the price paid, this level of service is unacceptable. A VIP package should include the items promised or clear, accurate communication and resolution. This experience has been disappointing and poorly handled.Disputed the charges on my American Express. Only received half the promises, they should only get half the ticket price.
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