Review Time
Show was December 2025. Still no VIP merchandise. Anyone have any luck getting refunded for the VIP portion?
This is same scripted email responses everytime. "We sincerely apologize for the extended delay in getting your VIP merchandise to you. We understand how frustrating this situation is, especially as the excitement of the show has passed and the merchandise may feel less special weeks after the event. Please know that we are working hard to get your items to you. We have been facing several challenges, including long shipment times, production issues, and delayed communications with our warehouse. Despite these obstacles, we are doing everything we can to ensure you receive your VIP package as soon as possible. We truly appreciate your patience and understanding during this time. Your support means a lot to us, and we are committed to getting you your VIP items."
They never send VIP productsThey have been saying this Thank you for reaching back out. We apologize for the extended delay and understand your concern. Your merchandise is currently in the process of being prepared for shipment. We are doing everything we can to ensure it reaches you as soon as possible! Please know that we are actively working with our shipping team to get your items shipped out to you as soon as possible. We are currently addressing some production-related issues along with long shipping times. We will keep you updated and notify you as soon as your merchandise is on its way. We know you have been patiently waiting for your VIP, and truly can't wait for you to receive your VIP items. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Please do not hesitate to follow up with us in the coming days. Best,We have not received Brandy & Monica VIP goods x 3 It’s a big wasting of money I want this company to refund us!If anyone ever recieved VIP package? Please let us know!
Show was December 2025. Still no VIP merchandise. Anyone have any luck getting refunded for the VIP portion?This is same scripted email responses everytime. "We sincerely apologize for the extended delay in getting your VIP merchandise to you. We understand how frustrating this situation is, especially as the excitement of the show has passed and the merchandise may feel less special weeks after the event. Please know that we are working hard to get your items to you. We have been facing several challenges, including long shipment times, production issues, and delayed communications with our warehouse. Despite these obstacles, we are doing everything we can to ensure you receive your VIP package as soon as possible. We truly appreciate your patience and understanding during this time. Your support means a lot to us, and we are committed to getting you your VIP items."
I purchased the Boy Is Mine VIP package that included several merchandise items (shirt, poster, journal, tote bag) none of which have been delivered. Before and after the event, I have received multiple form emails stating that the items would be sent, but no actual follow-through. It has now been almost three weeks since the show and nothing has arrived.For the price paid, this level of service is unacceptable. A VIP package should include the items promised or clear, accurate communication and resolution. This experience has been disappointing and poorly handled.Disputed the charges on my American Express. Only received half the promises, they should only get half the ticket price.
Purchasing a VIP 1 ticket from "One More Time VIP" for the Simply Red concert on Nov 19th in Paris was an expensive mistake. This was, without a doubt, the worst concert experience I have ever had, offering zero value for the premium price (€350).Key Failures:Non-Existent VIP Treatment: The only benefit was a good seat. We intentionally skipped the non-mandatory early entry, but upon arriving for normal entry, we were denied access at the main entrance. Staff gave us incorrect directions, forcing us into a 25-minute logistical nightmare in pouring rain, walking through back alleys and dead ends to find one obscure, uncommunicated entrance. This was worse service than general admission.Abysmal Communication: There was no communication that the standard VIP entry was limited to a single, obscure entrance. We were not VIPs; we were just soaking, angry customers due to their lack of preparation and signage.Missing Merchandise: I bought two VIP tickets and claimed two merchandise packages. Two weeks later, they are still missing. This is a failure to deliver the tangible goods I paid for.Insulting Customer Service: When I complained, I received a boilerplate response citing "all sales are final" and ignoring my core issues (the single-entry rule and the missing packages). They offered no compensation or meaningful apology for the fiasco.Summary: This service is severely overpriced, fundamentally flawed, and managed by a company that does not care about customer experience. Avoid One More Time VIP if you expect any form of premium treatment.
Hello,November 8th I attended a concert at the Oakland Arena. For my birthday my mother purchased the meet and greet passes for “the boy is mine” show. It guaranteed a photo, a signature from the artist and an exclusive meet and greet merch package. Although I took a picture, I never received it or nothing else promised. I’ve reached out numerous times to the company to a number that doesn’t work and a email account that is giving nothing but dismissive automative responses. OneTimeMedia in partnership with Ticketmaster have other complaints to the bbb about this very issue. They taking hundreds of dollars from fans and giving them nothing in return.
I purchased four VIP Tour Packages for the Simply Red concert in Padova (Order ID 1255470637), and although the event took place three weeks ago, I have still not received the promised VIP merchandise.I contacted One More Time VIP several times and received only vague, generic replies with no clear explanation, no shipping date, and no solution. The VIP package was a paid and essential part of the experience, and not receiving it after the event makes it completely pointless.For the price paid, this level of service is unacceptable.There was no communication, no tracking information, and no follow-up despite my formal complaints.This feels like a serious breach of trust and a misleading commercial practice.I strongly advise others to be careful before purchasing any VIP package from this company.Still waiting for my VIP merchandise — extremely disappointing.
I splurged on a Vip ticket primarily for the amazing seat, and let me tell you, that 2nd row view was worth every penny! Despite the steep price tag, the seat was top-notch. But everything else about this "VIP experience" was a major letdown. Seriously, this company is selling a VIP package that's far from VIP. The early entrance was a joke - early entrance to where exactly? To the same spot as everyone else? And don't even get me started on the uncomfortable plastic chairs that left my butt feeling flat after just 15 minutes. And then there's the VIP package they sent by mail after the concert...a pin and a table cloth? Really? My first time buying from them and I'm already thinking I could do a much better job at creating a VIP experience. It was a horrendous experience all around. But hey, at least the band was fantastic. They saved the day, even though the so-called VIP experience fell flat. Sorry, but it's the truth - there was no VIP treatment to be found here.
We were emailed to arrive early for the Chaka Khan VIP, just to have to wait an hour for admission. The photos that were a part of the package were not available at admission. We were told to come back during intermission to obtain the photos. We did, just to have the staff look at us like we had two heads. I have emailed them on three occasions. The last time I was lied to again. I was told my merchandise was being prepared for shipment. That was two months ago. I emailed them again, just to be ignored. I paid for those photos and the way I have been treated is totally unprofessional and wrong.
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