I purchased four VIP Tour Packages for the Simply Red concert in Padova (Order ID 1255470637), and although the event took place three weeks ago, I have still not received the promised VIP merchandise.I contacted One More Time VIP several times and received only vague, generic replies with no clear explanation, no shipping date, and no solution. The VIP package was a paid and essential part of the experience, and not receiving it after the event makes it completely pointless.For the price paid, this level of service is unacceptable.There was no communication, no tracking information, and no follow-up despite my formal complaints.This feels like a serious breach of trust and a misleading commercial practice.I strongly advise others to be careful before purchasing any VIP package from this company.Still waiting for my VIP merchandise — extremely disappointing.
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