Purchasing a VIP 1 ticket from "One More Time VIP" for the Simply Red concert on Nov 19th in Paris was an expensive mistake. This was, without a doubt, the worst concert experience I have ever had, offering zero value for the premium price (€350).Key Failures:Non-Existent VIP Treatment: The only benefit was a good seat. We intentionally skipped the non-mandatory early entry, but upon arriving for normal entry, we were denied access at the main entrance. Staff gave us incorrect directions, forcing us into a 25-minute logistical nightmare in pouring rain, walking through back alleys and dead ends to find one obscure, uncommunicated entrance. This was worse service than general admission.Abysmal Communication: There was no communication that the standard VIP entry was limited to a single, obscure entrance. We were not VIPs; we were just soaking, angry customers due to their lack of preparation and signage.Missing Merchandise: I bought two VIP tickets and claimed two merchandise packages. Two weeks later, they are still missing. This is a failure to deliver the tangible goods I paid for.Insulting Customer Service: When I complained, I received a boilerplate response citing "all sales are final" and ignoring my core issues (the single-entry rule and the missing packages). They offered no compensation or meaningful apology for the fiasco.Summary: This service is severely overpriced, fundamentally flawed, and managed by a company that does not care about customer experience. Avoid One More Time VIP if you expect any form of premium treatment.
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