I was gifted funds on a Onepay card. I do not want to provide my social security number to activate my card. I called the customer service number. They told me I have the right to use the card in a limited capacity (not linked to an account) without providing my SS#, which is fine. There is no mechanism on the website or app to avoid putting in my SS#. I went through many interations including sending a screenshot of their webpage that does not have an option at the SS# stage. They told me the tech team would email me with a solution. They did not. I called again. I talked to some person "named" Naia. She told me she would ask the tech folks to respond. I guess the previous customer service person must be incompetent... I asked for an employee number or some way to file a compliant. She hung up on me. So far, they have a lot of my personal information and my money. They have lied to me and stolen my gift. DO NOT USE THIS CARD!
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OnePay is a leading consumer finance app on a mission to help customers achieve financial progress. The company is backed by Walmart and Ribbit Capital and partners with licensed banks to offer digital banking services that empower consumers to save, spend, borrow, and grow their money — all in one place. OnePay is a financial technology company, not a bank. Loans through OneProgress Services LLC (NMLS ID 2460509) and banking services through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. OnePay Debit Card is issued by banking partners Coastal Community Bank or Lead Bank, Members FDIC, pursuant to a license by Mastercard® International Incorporated. To learn more about OnePay, please visit https://www.onepay.com.See more
