I have had a peloton tread for just under two years. The safety key came out as per normal operating use and now the tread no longer works. The cost to “fix” this is ridiculous and should be covered under warranty as it is not due to wear and tear or misuse. I have been trying to escalate this issue and have spent almost three weeks following up on call backs that never come. Given the cost of the tread plus the monthly fees I would have expected a much better experience with that is supposed to be a trusted brand. Think twice about purchasing the tread and strongly consider going with another brand that backs up the quality of their products.
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Peloton is a New York City based exercise equipment and media company, founded in 2012.
