Update - customer service got in touch and escalated this issue and have agreed to repay the money owed. Adjusting from 1 to 3 stars. Original experience. Peloton have been double charging me for the last 15 months. In total overcharging me by more than $800. While they admit to overcharging me - they have refused to repay the overcharged amount - and have instead asked that I dispute the charges with my bank as fraudulent charges (presumably so that they can rely on the bank's insurance company to avoid having to pay amounts that they admit have been fraudulently overcharged). I might expect this sort of treatment from a sketchy scam site - but it is unfathomable from a publicly listed company. I am cancelling my subscription and will have to pursue the money they owe me through legal means.
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Peloton is a New York City based exercise equipment and media company, founded in 2012.
