I had a bike for over five years and truly enjoyed using it. However, in the fifth year, I started experiencing numbness in both wrists and sought help from a technician to readjust the bike. My doctor even mentioned that the numbness might be due to improper alignment. With an extended warranty valid until March 2026, I expected the support to be straightforward. Sadly, that was not the case. After numerous emails, the company still did not adequately address my issue. The customer service experience was very disappointing and felt far from community-oriented. Based on my experience, I would advise against purchasing the extended warranty as the support is severely lacking. I cannot recommend this product because it operates on a subscription model that works well until something goes wrong. Unfortunately, when issues arise, their support is unhelpful.
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Peloton is a New York City based exercise equipment and media company, founded in 2012.
