I had a subscription to a fitness app for a year, but it lapsed. Now, as I try to renew my membership with an annual payment for some savings, the website won't let me make that change without speaking to someone. Unfortunately, none of the representatives I've talked to (three different people now, after several hours) can fix the website issue to allow me to subscribe annually. It's the most frustrating website I've encountered. While I enjoy the app and the instructors, changing my membership feels impossible. It seems there’s no dedicated business or billing office, only call centers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Peloton is a New York City based exercise equipment and media company, founded in 2012.
