I purchased a Oneplus 15R and sent my Oneplus 13 as part of the trade in service, the previous year i done the same and they classified my phone as Grade C which was incorrect but i let it go, this time before i posted my phone i got it professionally inspected at an electronic store who classified it as Grade A used, so i posted the phone, can you imagine my dismay when Mondo Affari who are the trad ein service Oneplus use contacted me to say my phone is classified as Grade C again and offered me €176, i refuted this and put in a complaint but they will not budge on this, so i cannot stress enough do not send your phone to Oneplus as part of a trade in, they will only try and scam you, my oneplus 13 is in pristine condition and as i said it was classified as Grade A condition after i paid to have it professional inspected at an electronics store, so in future i will just sell this phone myself , under no circumstances use this service, they are scammers.
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