Review Time
I’m extremely disappointed with the registration process and customer support experience.
I was unable to create an account because the SMS verification code simply never arrived. Instead of receiving real help, I was put through repetitive scripted responses asking for the same basic information again and again, without any actual resolution.
The support process feels unnecessarily slow and rigid, with no real ability to escalate issues that clearly block new users from even accessing the service. As a result, I’ve been completely unable to register or use the platform at all.
It is hard to build trust in a company when something as basic as account registration does not work and the issue cannot be resolved efficiently. I hope the company seriously improves both its onboarding systems and customer support structure, because at the moment the experience is very frustrating and discouraging for new users.
I’m extremely disappointed with the registration process and customer support experience.I was unable to create an account because the SMS verification code simply never arrived. Instead of receiving real help, I was put through repetitive scripted responses asking for the same basic information again and again, without any actual resolution.The support process feels unnecessarily slow and rigid, with no real ability to escalate issues that clearly block new users from even accessing the service. As a result, I’ve been completely unable to register or use the platform at all.It is hard to build trust in a company when something as basic as account registration does not work and the issue cannot be resolved efficiently. I hope the company seriously improves both its onboarding systems and customer support structure, because at the moment the experience is very frustrating and discouraging for new users.
I purchased a Oneplus 15R and sent my Oneplus 13 as part of the trade in service, the previous year i done the same and they classified my phone as Grade C which was incorrect but i let it go, this time before i posted my phone i got it professionally inspected at an electronic store who classified it as Grade A used, so i posted the phone, can you imagine my dismay when Mondo Affari who are the trad ein service Oneplus use contacted me to say my phone is classified as Grade C again and offered me €176, i refuted this and put in a complaint but they will not budge on this, so i cannot stress enough do not send your phone to Oneplus as part of a trade in, they will only try and scam you, my oneplus 13 is in pristine condition and as i said it was classified as Grade A condition after i paid to have it professional inspected at an electronics store, so in future i will just sell this phone myself , under no circumstances use this service, they are scammers.
The phones are fine, in fact they're great, the company however is fraudulent.I paid an advance deposit for the OP15 which gives me a device discount and discount on additional items. Did they give ths discount? Nope it was a scam, they showed a confirmation on screen of the discounted price but when i went to make a payment on the balance they tried to charge hundreds of pounds more without the discount the deposit earned me.Customer service was useless claiming I had the discount but screenshots from my account show this is nothing but a lie. Also email confirmation took 7 hours to come through, likely so that people in a rush wouldn't see they had been overcharged. I am sorry but this behaviour is nothing short of illegal. Waiting for a refund but no idea of the timescale as there email confirmations don't come through on time and they don't answer the phone. I love the devices but they have recently started to behave like one big scam. Stay clear of this company.
These makers of phones should give detail discription of any update.i bought tablet not long ago I've been avoiding any update because of new restrictions in the firmware.one pluse sneaked There latest up date in to my tablet.ive now got android 14 which I was trying to avoid.There Bang out of order and I will be complaining to the personally I want THEM to REMOVE IT..or refund and take this tablet back.its out of order these phone companies should do the same show any up discription To give the OWNER the choices if they want it or not...one pluse being naughty again..the android tv box maker.must except the person's choice of firmware. They keep trying to kill my andriod box because I'm running 5.1.1 firmware on and it's staying in it IT running fine on 5.1.1 no crap no restrictions.goigle play updates come with discription of any up dates..I think phone companies should do the same especially if it firmware related
Really disappointed with OnePlus customer service. My delivery was mishandled by their courier, DHL—wrong delivery date, confusing tracking, and I had to collect it myself despite requesting redelivery. The delivery person didn’t even ask me to check the parcel as OnePlus claims is policy. I raised a complaint and was offered a £10 voucher, which doesn’t come close to compensating for the hassle. Follow-up emails have since been ignored. I won’t be buying from OnePlus again—clearly, they don’t care about their customers once they’ve made the sale.
I've ordered a new phone and a few accessories that they advertise as nice and with discount. I've received the order and the wireless charger they have is not according to my expectations. I have 14 days for returning the products by law but on their website the option is disabled. On the customer support via chat they started by telling me the order was with another retailer and they couldn't do a thing. After insisting it was on their website and providing details (already way too long on this by now) it was mentioned I could start the return process but that I had to return all products on the order including the phone I've already spent time configuring. All this seems they are trying in theory to say they satisfy all boxes of customer law in the EU but in practice putting barriers for preventing people from doing it.
when I asked for the firmware of the phone they said it wasn't available, even if I have bought the phone, that's unacceptable. the only way to use their phones is by unlocking them and installing a custom rom, otherwise they are unusable and buggy
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