I have had multiple OnePlus phones in the past and customer service has been ok. I currently have a OnePlus 5 and am looking to update my phone. I decided to buy a phone for my father and use their trade in offer. The trade in offered for the phone was not honoured without a reasonable explanation. When I called up for the reasons they claimed the phone returned was faulty. This is definitely not the case as the phone was being used up until the day it was returned. I would not buy from this company if you intend to trade in an older device.
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