I've owned 2 OnePlus phones since 2018 and loved them both. When the 11 came out I decided to upgrade. They said I could trade in my latest phone, and quoted me a price for it. This made the deal much better of course. I made the purchase, including my discount. I returned the old phone and a few days later received a message saying that my phone was account locked, so it had now value and my discount was now denied. Since I have used my old phone on at least 4 different providers in 3 different countries, I didn't understand what they were talking about. In the meantime, the new phone arrived. I didn't open the new phone (stayed in original package) while I was emailing the company about my old phone. I finally gave up after about a week because they never really answered my question, except by using a different set of words. (may be I'm too dense). During this time, I guess the clock was running on my ability to return the new phone, since the discount of my old phone was denied. However, I didn't realize that. So finally, after giving up on the support with OnePlus, I asked to return the phone. But I just received a message saying my return window has now expired. So I'm unhappy with the company.
Claim your business profile now and gain access to all features and respond to customer reviews.
