I’m extremely disappointed with the registration process and customer support experience.
I was unable to create an account because the SMS verification code simply never arrived. Instead of receiving real help, I was put through repetitive scripted responses asking for the same basic information again and again, without any actual resolution.
The support process feels unnecessarily slow and rigid, with no real ability to escalate issues that clearly block new users from even accessing the service. As a result, I’ve been completely unable to register or use the platform at all.
It is hard to build trust in a company when something as basic as account registration does not work and the issue cannot be resolved efficiently. I hope the company seriously improves both its onboarding systems and customer support structure, because at the moment the experience is very frustrating and discouraging for new users.
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