I typically appreciate good customer service, but after placing a significant order during the Black Friday sales, which I returned on December 1, 2025, I am still struggling to receive my refund. Initially, I understood the delays during the holiday season and was reassured that an investigation was underway after I provided proof of posting. In the meantime, I placed another order on December 12, 2025, for larger sizes of two replacement items, which I returned on December 15, 2025, and I received a refund for those. However, I discovered through FedEx that my original return was signed for on December 5, 2025. I shared this information with customer service but received the same generic response. I highlighted that I had received a refund for another order recently. The standards of the company's customer service have fallen significantly, and this experience has left me frustrated; I will not order again. Meanwhile, I am still out of pocket, and the company is likely benefiting from the interest on my money.
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