This service has been an absolute letdown. After having the van for two months, I decided I had enough and informed them I would be returning it before the hire renewal, which was scheduled to end on December 7, 2025. They instructed me via email to drop it off on December 6 before noon, so I did just that. Unfortunately, their website was malfunctioning, preventing me from completing the off-hire process. I reached out multiple times to confirm my return of the van, but they initiated another month of hire despite having the vehicle. Every driver I've spoken to has expressed similar frustrations; they rarely answer calls, and if they do, it goes to voicemail, which is always full. The only way to get in touch is through email. Currently, I am waiting for my £500 deposit to be returned, but based on other reviews, it seems unlikely I will receive it. I strongly recommend avoiding this service.
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