Firstly the internet provided was rubbish. Second we moved house and they charged a fortune for the privilege (note, no engineers needed or anything!). Finally we reach the end of our contract, hallelujah... or so we think! They have now made it so difficult to leave! And desperately trying to charge us for any excuse. If we try and swap to a new provider on the last day of our contract (so theres no break in service), they want to charge £239 early termination fee! Its not early! It's the end!!! Let us go for God sake! And icing on the cake, the router we had to pay for at the start of the contract has to be sent back to them at the end, you only get a few days or they charge you another extortionate fee! They are nothing more than thieves. Don't let them trap you, signing up with them was the worst decision we made! In a positive, just experienced the Now with Sky support team and they were great, go with Now or Sky, NOT Onestream!!!
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