Awful experience from start to finish. The internet itself is fine and it works great but the way the company operates is shocking. They are constantly trying to increase your monthly payments by adding on extras that they don't ask you for. Such as 'one stream assured' or 'one stream priority' or they will add on insurance for your router that you didn't ask for. They will then argue with you on the phone and say 'we informed you by email'. The email will most likely go to your junk mail but that's besides the point. You can't just add extras on to people's plans and 'inform them by email'. They took me up from £33 to nearly £48 with these extras and I assume they just hope you don't notice. I'm sure they get away with it quite often as well.
They will also add yearly increases on which they say are in line with inflation but they were over 10% every time. The initial new customer rate you get with one stream is very quickly eroded by this.
The cancellation charges are also astronomical so there is absolutely zero chance of leaving until your contract is over.
I would strongly advise to stay away from this company and just a pay a little bit extra for a more established service that actually treats it's customers fairly.
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