I honestly don’t understand how this company has a 4.3 rating. Here’s my experience:
2023: 64Mb service for £20
2024: 34Mb service for £30
2025: 34Mb service for £34
So over time, I was paying more money for a slower service.
Because I rent, I had to move to a new property each year. Every time I moved, they tried to charge me £120 just to transfer the service. No engineer visited, and it wasn’t even a new setup — just a simple move. Each time, I had to spend days arguing with them to get that charge removed.
After 3 and a half years, I finally managed to end my contract with them, and I’m very happy to be done with this company.
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