Initially, the designer took three weeks to respond after our first contact, prompting me to reach out to the sales manager for assistance. My delivery was scheduled for Monday, but by that evening, I found that the hanging rails, shelves, and bottom beam were missing, with no mention on the dispatch note. On Tuesday morning, I emailed the designer but received no reply. By 4 PM, I called customer service, who mentioned they were investigating but couldn't provide any delivery timeline. I had taken time off work and was unable to proceed due to the missing bottom beam. Communication was lacking until Friday when I received a message from a courier about a delivery on Tuesday, followed by an email from the service stating I would receive the items the following week, without consulting me on a suitable day. The delivery on Tuesday was incomplete, lacking the hanging rails, which eventually arrived on Friday after more calls. I could start with the bottom beam, but it was warped. My experience with the Face Frame design was disappointing; the wardrobe was too small for the available space, as only standard size doors and frames were provided. The fitting method described was ineffective, relying on flimsy screws to support the structure. I had to improvise with wood blocks for stability. Despite having installed kitchens before, this was exceptionally frustrating. This is not a true made-to-measure wardrobe and really requires a professional installer. The plastic camlock inserts can easily distort, misaligning the frame. I ordered three drawers without specifying size, assuming they would be adequate for clothes storage, but they were only 100mm deep, more suitable for cutlery. I rated it two stars because, in the end, I have a visually appealing wardrobe, except for the drawers, but the customer service was poor, and I would recommend avoiding the Face Frame design.
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At Online Bedrooms, we believe fitted furniture should fit your space - and your life. That’s why our wardrobes and storage solutions are genuinely made-to-measure, delivered in as little as 4 weeks, and designed for easy self-assembly or expert installation.
With step-by-step guidance, a free design service and up to 15 years’ warranty, we make it simple to create stylish, space-maximising furniture that’s built to last. Our team is here to help every step of the way - just check out our reviews to see how much our customers love the results.See more
