Update:The parcel was delivered today and the two items I purchased are made of high quality material and well-sewn. The only issue is with the service and delivery. I don't mind waiting for the items but the poorly worded notifications and then the silence................My first order was delivered within a month and my hubby was happy with his birthday present. The service or rather lack of it for the second order is appalling. Placed my order and received my tracking number on 29 January. Regularly checked tracking of shipment and sent an email on 1 March to enquire about its status because I noticed the parcel was in Sydney for quite some time and got a smug reply about how Customs was not a delivery service. Checked tracking information again and found a notice on 5 March stating that there was an issue with the delivery and that I needed to contact the local depot, with no contact number nor address provided. Emailed the company to ask why it was an issue and asked them to follow up on this and reimburse me if it had been confiscated. No reply. Emailed again on 9 March. No reply. Checked tracking information and saw a second notification that there was an issue. Am guessing that the "issue" was that the parcel could not be delivered. Sought clarification and asked for a contact number and address on 13 March. Still no reply. One-way communication all this while. Order was never delivered and there is no way to pick it up myself. Is it acceptable to frustrate customers this much? A simple clarification about the "issue" or information on how to pick it up myself would suffice. Seems like I've thrown away $120.
Claim your business profile now and gain access to all features and respond to customer reviews.
Online Cycling Gear was created to make cycling apparel affordable again. With a dedicated team of designers who cycle themselves, we have grown to hold the most extensive range of retro, exclusive and original designs online with over 500 looks, and six exclusive brand partnerships. We also offer customization features no one else will, and we can work with you, cyclists, to help guide our cycling apparel range.
Best Sellers
Newest Products
About Us
FAQ
Contact Us
Secure
Payments
Free Shipping
30 days
Returns
24/7 Online
Support
See more
