I placed an order to onlineliquor.com on November 25 and was charged $270 from my paypal account. On November 27, I received an email that stated my delivery address was missing a unit number. I replyied and corrected it that day . On November 29th, I was emailed a UPS signature required, tracking number. I saw that the order was being shipped to Charlotte NC, which I thought was unusual because I live in Wisconsin. The tracking number's delivery was scheduled for Monday December 4th. I was going to be out of town and on Monday morning I contacted UPS to change the delivery date to Thursday December 7th. During my call I was informed by the UPS agent that the tracking number I just gave them was being delivered to someone with a different name and address than I just gave them and the delivery was to a NC address. I WAS SHOCKED so I immediately sent several emails to onlineliquor.com, one through the string of emails on my email account and one through thier web site "contact section" stating all the above information. 10 hours later, I received a reply to my email string that said "We made a mistake, we are out of stock and will send the shipment to you when it comes in on Thursday" and the other response just several minutes from the first one gave me a new tracking number that stated the delivery was going to be on Tuesday. The second tracking number had a name and address that again wasn't mine. The email said this was the name and number I gave them on my order, which was completely false. I am diputing the charge and should I receive my order I will reverse that decision.
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As a team of spirit connoisseurs and collectors, we search high and low to obtain rare spirits for our customers to have delivered straight to their door or to the door of a loved one, lucky friend or colleague or client.
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