I wish I had read the reviews before I ordered. The worst customer service I've come across. I emailed and left voicemails on their answer phone numerous times to chase up the order. There was virtually no communication or update at any point, just one brief email to say they would look into it. I had to open a PayPal case nearly 3 weeks later and only then did they send a rude email telling me that my lenses would take 3 weeks due to being special. I had no idea this would be the case. It was just a normal reading prescription. They then told me I had wasted their time as PayPal refunded me and that my lenses were just about to be posted. I suggested I pay again if that was true but they never replied. If anyone is considering ordering, make sure you pay through a method that gives you strong buyer protection because you may well need it. I would never use this company again. Incredibly rude and unreliable. This is not how you run a business. If they had just been bothered to reply to my emails, I'd have been happy to wait longer!
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
All of our frames are C.E marked.
Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available.
100% safe and secure payment process using Sage pay or Pay Pal.
We do not sell, share, or pass on any of our customers personal details to any third parties.See more
