Review Time
I sent some frames to be reglazed. This process was not exactly quick in itself. Then they sent me back the wrong glasses. It was hard to see how this had happened given that they ask for an extensive description when you send them in.
I immediately emailed to tell them, on 17th Feb and pretty soon got an email response which made me hopeful it would all be resolved. How ever as time has gone on communication has got slower to non-existant. No reply at all since 3rd March.
They have sent me an envelope to return the wrong frames but I have not done so as they have not given me a satisfactory response about where mine are.
I have suggested they admit they are lost and provided an option for them to give me some free frames of my choice, but still no response. I have now asked for my money back and compensation for the lost frames.
There is no response by phone and no complaints process.
It seems like when things go wrong with this company they go very wrong and customer service is pretty much non-existant, with reviews on Trustpilot getting a quicker response!
My optition set the reading glass side of my prescription at 2.5 which initially I sent with the prescriotion details for my order. However I quickly realised this was too strong for me and sent an email the next day asking them to change that to 1.5 for both lenses. A few days later the prepaid envelope arrived with a form to fill on which I clearly wrote in large bold writing to change the order to 1.5
Despite these two attempts at ammending the order they still sent thee 2.5 lenses rendering the glasses useless.
No communication from them at all!
Thought I would give this company a go, as they had cheap frames. I assumed that the bad reviews were from a minority of customers. Placed order a few weeks ago, with no confirmation or acknowledgement of the order. I was also unable to pay directly on the website, and had to use PayPal - it stated that a payment link would be sent to the email which was also sent two days later.Additionally, customer service is non-existent. I called and emailed for updates, which did not get through to anyone. Overall, do not buy from here, it's not worth your time as they act like the order doesn't even existThey replied on here saying the order was cancelled, even though no refund was sent (I had to request manually from PayPal) and they didn’t even reply to my original email asking for cancellation. Pathetic
My optition set the reading glass side of my prescription at 2.5 which initially I sent with the prescriotion details for my order. However I quickly realised this was too strong for me and sent an email the next day asking them to change that to 1.5 for both lenses. A few days later the prepaid envelope arrived with a form to fill on which I clearly wrote in large bold writing to change the order to 1.5Despite these two attempts at ammending the order they still sent thee 2.5 lenses rendering the glasses useless.No communication from them at all!
I am returning customer for OnlineOpticiansUK. I reglazed my glasses for a new prescription. The lenses are great thinner than other options could supply. The specification of the lenses were quickly confirmed. Today I received my reglazed glasses and again I have a perfect vision. Thank you OnlineOpticiansUK.
Excellent service & the best online opticians I have found. Very reliable & I was even able to make changes to my order when I forgot to ask for tinted lenses. Also with other services it is down to you to arrange postage. This is all covered & the updates to the order progress are very helpful.
I was very sceptical that good, prescription glasses could be supplied at 1/6th of the price I have been paying to my optician for years.But at the price I decided to give them a go.Nothing could have been easier, from selecting them, specifying the prescription, ordering and paying for them. Simplicity itself.They have just been delivered 4th March, (ordered 24th Feb) and they are simply amazing. very well made , robust, good quality frames with the prescription spot on. Good quality case. faultless. Frankly, I am amazed!!
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
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