I felt the customer experience lacked transparency. The lenses I originally paid for weren’t suitable, so I was offered a cheaper alternative — I was happy with the support on that. I emailed the company to ask whether there would be any risk of tax or duties, and was told there wouldn’t be. However, I later received a notification requiring payment, with the assurance that I would be refunded. No refund was ever issued in either scenario.Additionally, I paid for replacement nose pads which were not replaced. When I asked, I was not informed that the company hadn’t ordered them — instead, the existing pads were simply cleaned. Again, no refund was offered.
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
All of our frames are C.E marked.
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