I ordered progressive lens glasses costing over £400 from onlineopticiansuk.com on 28 March 2025. Although the order was confirmed, I never received tracking information or any updates about delivery.Despite multiple attempts to contact them by phone, email, and website form, the company did not respond at all. After waiting more than 30 days, I formally cancelled the order and requested a full refund on 28 April 2025, as allowed under UK Consumer Rights and Distance Selling regulations.The seller failed to provide the refund within the legally required 14-day period. I eventually had to raise a case with PayPal to recover my money, which took around 60 days from the initial order date.What’s worse, when Trading Standards got involved, the company stated they would simply wait for PayPal’s refund process rather than issue a refund themselves. They also misrepresented my refund request timeline to Trading Standards, apparently to avoid responsibility.Given the lack of communication, refusal to refund promptly, and similar negative reviews from other customers, it appears the company may be deliberately holding onto customer money for extended periods, potentially to benefit from the interest, before issuing refunds.My advice: avoid this company completely. If you do order, prepare for a battle to get your money back, if you ever receive your goods at all.
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
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