I bought and paid for my glasses 19 May, then nothing until I got a call that i needed to pay 30£ more for the tint. I did, that was end of May, the nothing, my online order did not change, each week I emailed, where was my order, the reply came on mondays, checking for you, At the end of june, fed up, i asked that they cancel my order, nothing again, i asked to cancel and refund, nothing until begin july, your glasses are on the way. Again i asked for a refund, nothing, I checked with the Opticians Ombudsman, THEY ARE NOT registered. I recieved the glasses and again asked for a refund, nothing, I immediately sent them back to the senders address, registered and tracked as they have a 8 day ret, NOW i asked for my refund, they say I did not do it correctly, i cant have my 300.£ back because i didnt request a refund and use their form. They have my email chain, asking for a refund, three times even before receiving the glasses. Royal Mail tracked confirmed its delivery, they refuse to refund me. To be Clear, they are NOT covered by the opticians ombudsman. onlinethieves should be the name.
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