My first order was through Home Depot and I was so happy with that that I placed my second order directly through their website on March 18, 2024. They charged my credit card but only after several emails and asking them to cancel my order it came in April 8th or 10th. Pear tree’s top was broken but it’s growing nicely the Italian prune tree came with no indication of planning to live. The roots were so short that the tree didn’t survive. I planted it and waited for any signs of life with no results. Contacted company and was advised to do the scratch test and send them pictures of that which I did. After a month or so and several emails I received another request for better pictures of the scratch testing. It’s the middle of August and tree is dead and I have no response from them. How can I get my tree replacement? It’s not the money I am looking for it’s the tree I want.
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