THIS COMPANY WILL TRY RIP YOU OFF. Purchased a travel package for the 2026 CFP Championship in Miami. My friend and I were on a conference call. We had the same package in our carts: 2 hotel rooms + 3 game tickets. The check box to include game tickets was tiny and sort of hidden. Ticket prices were even smaller and in a lighter font. Confirmed he had it checked. Price was around $8600-ish with game tickets included. Shopping cart included hotel and game tickets. He clicked to purchase. Order confirmation appeared for $6885--WITH NO GAME TICKETS INCLUDED. They just disappeared from the order. We placed the order moments after the end of the Peach Bowl. Ticket prices skyrocketed with in the hour. When I could finally get through to On Location customer service the rep claim "all sales are final" and nonrefundable. So we are each paying $2200 for nothing and get watch the game from home. This company is a total scam. Don't fall for it. We booked our Rose Bowl game tickets ala carte. No problems. Suggest you do the same and avoid this company. RE: reply from OnLocation. There is no confusion. i explained to your customer service rep on the phone. They would not let us cancel the incomplete package that did not include the tickets we ordered. That is clear fraud. We just want to cancel reservations we cannot use.Your D- rating on BBB is well deserved. The lame response here shows how shady this company is. Save yourself and book on your own.
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