I discovered On Location through an official NFL advertisement, which made me believe they operated with NFL-level standards. When speaking with the sales representative, I clearly stated that I only wanted tickets at face value and did not want any additional perks at extra cost. I was told that the pre-game party “comes with the tickets” and that I “might as well take the added party” since it was presented as free. I was also told that I had exclusive presale access and would lose access to these seats if I did not purchase immediately. Although the price felt excessively high, I trusted the representative because On Location claimed to work directly with the NFL.As the game approached, I checked prices online and discovered that comparable seats were nowhere near the price I was charged. I immediately contacted On Location. My concerns were acknowledged by the first representative, who said a supervisor would call back. No call came. Over the next several days, I was told three different people (including Victoria Daly and Ashley, Director of Guest Services) would return my call—none did. I had to call multiple times before finally reaching Ashley, who refused to acknowledge the sales misrepresentations. She said she would look into compensation but never followed up. When I called again, she offered to send apparel, which I never received.Despite their marketing that they “make your experience easy,” the opposite happened. We traveled internationally to Madrid, and On Location did not release our tickets until only hours before the game. For nearly two days prior, we were told they were “waiting on the NFL,” which made us fear we were being scammed. We spent much of our trip refreshing the ticket portal instead of enjoying our time.The pre-game party was also disappointing. Bars ran out of drinks, food quality was poor, and the event ended early, forcing guests into a long entry line at the stadium. We waited over an hour in the cold and nearly missed kickoff. A company of this scale should anticipate stadium delays and plan accordingly.The most unacceptable issue was that On Location gave us the wrong tickets. I specifically purchased seats on my team’s sideline, yet we were assigned seats on the opposing team’s side. After paying a premium price based on misleading information and being told perks were “included,” distributing the wrong tickets is inexcusable.In summary, the experience included:• Misrepresentation of “face value” pricing• High-pressure sales tactics• False statements about included perks• Multiple ignored call-back promises• Extremely late ticket delivery• Poor quality pre-game event• Incorrect ticket locations• Failure to deliver promised apparelI was charged $2,890 for the wrong tickets and a mediocre Pre-Game party.
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