I would give it 0 stars if possible… I ordered a wwe priority pass via on location and they branded it as meeting wwe superstar Sheamus.I placed a deposit down of $250 in March and I have absolutely 0 contact not 1 email from on location or any reps until the packages were released. There was 4 packages $600 $800 $1,200 and $1,625 What on location failed to mention was out of the 4 packages only 2 would give you access to meeting the wrestler that was branded. As I was looking for the best possible once off experience I had a look at the most expensive package but as I seen I couldn’t offered it I looked at some of the cheaper seats for that package. Please keep in mind that I got into the ticket section via the champion package so I was under the assumption all tickets I could access was apart of that package which I only found out after the fact was not the case.As I was planning on going to the event on my own I was looking at the seat map without realising many of the “cheaper seats” could only be bought with 2 or more tickets. As the package I was looking for cost $1,625 I wasn’t shocked to see a price of $1,600 pop up on my screen after purchasing.Only when I got my confirmation email I noticed that I was locked into buying 2 tickets instead of 1 and that I would not even be in the right package I was looking to buy even thought I unknowingly spent the correct amount of money on. After finding this out I was planning on selling my spare ticket as there was no need for me to have 2 tickets until I see on the on location website that swaps, exchanges and resale are strictly forbidden.I have sent 10 emails to on location explaining my situation and still have not heard a word from them yet (albeit within the 48 hour window so I am giving them the benefit of the doubt here)Their lack of communication and lack of transparency is scary and I would not be surprised if they ignore me completely until the event is over The only two positives I can take from my experience is the fact I am in the building for the show I like (albeit with no perks that I paid for) and the fact I know not to use on location again I strongly advise avoiding this company.
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