I booked a ticket with Hospitality package for an Olympic event last summer. It was an expensive package, over 400 euros. The ticket was supposed to appear on the Paris Olympic app I had duly downloaded. It never did. Despite many emails and telephone calls, and the goodwill of the assistants I spoke to each time saying they were "escalating" my query, I never received the ticket. In desperation and for fear of missing the event, I booked an ordinary ticket (no hospitality, so "only" about 150 euros). This time the (cheaper) ticket reached my app straightaway, and I got the QR code shortly before the event, so was able to attend it. Since then I have contacted Onlocation about the missing hospitality package and waste of a large sum of money. I was promised a reply which never came, until I chased them up a few days ago. Onlocation basically refuses to refund me, arguing that they had sent me the ticket on a specific date and time. I do not doubt that they did, but I never received the ticket. They have no way of dealing with this kind of malfunction in their booking system, and it can cost you dearly. I could never trust Onlocation in future with this type of booking.
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