I (travel agency from Europe) have booked a Super Bowl Package for customers of mine. My main intention was to get a secure ticket offer including accommodation. As On Location is the official hospitality organiser of the NFL there was immediate trust. During the whole process you can always schedule a call with real people, both contacts were very nice and gave detailed information. My clients were very happy with the organisation, the quality of the events and the f&b. They just did not like the hotel very much, but still had a great time and gave us a good review, which I can only give back.
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