Communication and transparency ahead of our trip was concerningly poor. We did not get flight information when promised and it was repeatedly delayed so long we didn’t get our travel record until about a week or two prior to departure. Then when we got it it included a group of people we didn’t know and we could have cancelled their flights, moved seats, etc.Once in Ireland things were fine and the staff was super helpful. But everything prior needs a severe re-examination for how customers are treated.
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