I have been experiencing email issues for several days. I initially tried to resolve this by sending an email and registering a support ticket, but received no response, likely because my email is not functioning. I also used the chat feature on the website and interacted with an AI agent, but that did not resolve the issue. When I requested assistance from a human representative, I still received no reply.
Next, I called the local NZ support number, only to hear a message stating that the phones were not working. I then tried the US number and received the same response. I also attempted to reach out via Facebook messaging, but received no assistance there either.
After several hours, Rogine (a real person) finally responded, only to inform me that a payment had not gone through due to my Visa card being compromised. I updated the payment details with my new card immediately. However, I have been a loyal OnlyDomains customer for approximately 10 years, and to have my communication cut off over an overdue amount of just $36.21, especially after only one week and during the holiday period, is appalling.
Email communication accounts for 90% of my business, and this disruption has caused significant harm. I therefore stand by my one-star rating. This experience has been extremely disappointing.
And much later...
All paid, and still waiting to be reconnected. What a total lack of respect for a longstanding customer.
And even much later...
My company id being held "captive" for a $36.21 payment, which has been paid. Now, proof of payment is the "BIG" issue, which I have sent the proof of payment processed through Paypal.
Still, no email!!!!
And much, much later...
Pratham Kotian was the human that were taking care of me, and very professional, but after being told that he will personally look into my situation, I am still in limbo without email, or website access.
When is this nightmare going to end???
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