I attempted to sign up for OnlyOffice for my small business but couldn't access it after registration. When I tried to sign up again, I found their pricing structure confusing - one option was $20/month per admin, another was $8/user/month for cloud services. I used their popup chat to get clarification from sales. The representative explained the distinction between the services, which was helpful. When I replied mentioning that I was confused by the signup email, they completely ignored my follow-up message.As a small business owner ready to purchase their software, being ignored mid-conversation by sales is unprofessional. I wasn't being difficult, just providing feedback about a confusing user experience while trying to understand their service.If their sales team can't be bothered to acknowledge basic feedback from potential customers, it doesn't inspire confidence in their customer service standards.
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ONLYOFFICE Docs is an open-source office suite designed for collaborative document editing. It supports text documents, spreadsheets, presentations, PDFs, and fillable forms. The suite is compatible with OOXML formats (Word, Excel, PowerPoint).
ONLYOFFICE provides collaboration tools, including real-time co-editing, comments, user tagging, version history, and document comparison. Users can work on the same file simultaneously, track changes, and exchange feedback directly within the document. Access rights can be flexibly configured to manage who can view, edit, or comment on each file.
ONLYOFFICE can be integrated into over 40 business platforms, including Nextcloud, Alfresco, Confluence, Jira, Drupal, WordPress, Moodle, etc. or used as part of the ONLYOFFICE DocSpace collaborative platform for structured room-based document management.
ONLYOFFICE Docs includes an optional AI assistant plugin that connects to various AI models such as ChatGPT, DeepSeek, Claude, Google Gemini, and others. It can help generate, improve, or analyze text, translate content, find keywords, explain terms, summarize or rewrite selected fragments, and recognize text from images (OCR). The plugin also supports image generation and can assist with creating spreadsheet formulas and macros.
The solution is available in both self-hosted and cloud-based versions, offering flexibility depending on data control and infrastructure preferences. Users can also access ONLYOFFICE on mobile via the free ONLYOFFICE Documents app for iOS and Android, or work locally using ONLYOFFICE Desktop Editors, available for Windows, Linux, and macOS.
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