Review Time
First, the "I am not a robot" function did not work so I could not make the purchase online. I tried several times over multiple days. This has happened before.I called and Christopher Butler was understanding and very helpful taking the order online. Five stars for Christopher. Two stars for the web manager.
Phone app for HOBO datalogger should be backward compatible to older model phones. All other apps I use work well, but the tech told me that play store requires them to update the app to only meet newer phone standards. Makes no sense.
Now one would have thought that emailing a company to get help in choosing one of their products would elicit a prompt reply, but no, not with Onset. I emailed twice, and have had no reply in over two weeks. Apart from being just discourteous, it makes little business sense. If they can't be bothered to reply to a request for help in choosing a product, just imagine what customer support might be like! Very disappointing; I shall take my business elsewhere.6 Oct 2025 Update:Despite the reply from Onset, still not heard anything from their supplier! Confirms my earlier decision to go elsewhere.
I have been using your products for the last 25 years in both my everyday job of finding energy savings as well as a college professor in the energy management courses I teach. These devices NEVER disappoint. The service is also world class, answering any and all questions that come up. Keep up the great work (and thanks again Elton).Ed Baker
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HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support. See more
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