Wow... Couldn't be a worse experience. I had an accident in a dead zone near my home. I couldn't reach my husband nor even 911. I remembered Onstar. Pressed the red button... it came back saying I needed to use the Blue since I wasn't a member...ok, ok... Calm down I'm telling myself.... I pressed the blue button and had an advisor but it didn't seem all that quick! After multiple questions/answers in the car (frigid temps out), I was told they would give me some instructions. I was listening but of course I was shaken up too. (I was not hurt physically but the reality of it all was now sinking in and making my thinking a bit fuzzy.) One of the instructions was to "Turn on the hazard lights".. I did that ... and THAT DISCONNECTED ONSTAR!!!. Did I get any call back?- nope. Did the police ever show up? Nope, I ended up walking out to the street and luckily found a spot that took my call after a Good Samaritan stopped. Onstar knew my location due to GPS but still never dispatched anyone. I would NEVER buy that service.
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